Welcome to the Popular Woodworking Magazine customer service page. Buy or renew a magazine subscription (print or digital), change your mailing address, and get answers to your questions. If you’re having trouble with anything from the magazine or on our website, please feel free to drop us a line – we would love to hear from you! The contact information for various lines of inquiry are listed below. Thanks, and enjoy the content on our web site!
Customer Service
Online Customer Service
Email (Questions about your magazine subscription): subscriptions@aimmedia.com
Email (Questions about product or digital orders): orders@aimmedia.com
Phone (Questions about your magazine subscription): +1 (877) 860-9140 M-F 8-5 CT
Phone (Questions about product or digital orders): +1 (833) 994-1716 M-F 8-5 CT
Mail:
Popular Woodworking Customer Service
2143 Grand Avenue
Des Moines, IA 50312
If you are a Popular Woodworking Magazine subscriber, click the links below to:
- Change your mailing address
- Renew your magazine subscription
- View your subscription information
- Report a missing issue
- Pay an invoice or bill you’ve received
- Digital Subscriptions FAQ
Popular Woodworking Store FAQs
Thanks you for shopping with us! If you have a question regarding a purchase from Shop Woodworking, you may contact Shop Woodworking Customer Service:
By Email
orders@aimmedia.com
By Phone
Our customer service team is available Monday through Friday from 8 a.m. to 5 p.m. Central Time at +1 (833) 994-1716.
By Mail
Popular Woodworking Customer Service
2143 Grand Avenue
Des Moines, IA 50312
Ordering
What payment options do you accept?
We accept payment via PayPal as well as MasterCard, Visa, American Express and Discover.
What is your return and/or exchange policy?
Your satisfaction is our top priority, which is why we’re happy to offer Friction-Free Returns. If, for any reason, you are not 100% satisfied with your purchase of a physical product, you may return it for a full refund, credit or exchange of the product purchase price at any time. It’s that simple! No hoops to jump through and no strings attached!
Digital products, downloads, course offerings, and video purchases are not covered under the Friction-Free Return Policy. However, if the product is defective or you are not satisfied with quality of the item purchased, please contact us for assistance.
Returns should be directed to
Popular Woodworking Customer Service
2143 Grand Avenue
Des Moines, IA 50312
Be sure to include a copy of your receipt or packing slip with your return to ensure proper credit is given. If you have questions regarding a return, our customer service team is happy to assist you.
What should I do if I have purchased a magazine from a bookstore or other retailer and am not satisfied?
Returns directly to the publisher can only be accepted if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.
Shipping Rates and Delivery Times
Orders are shipped within 2-4 business days, unless we are temporarily out of stock for a particular product. Shipping time and cost varies by locality and will be calculated in the checkout process after you enter your billing address. Products that ship from our retail partners may have additional shipping charges.
Safe & Secure Shopping
PopularWoodworking.com takes your security seriously and takes steps to protect your personal information. Our store uses Secure Sockets Layer (SSL) encryption technology when transmitting your order and payment information.
Digital Downloads
How can I access the digital files I have purchased?
When you purchase a downloadable item from our store, you have unlimited access to your purchase and can download it as many times and as often as needed.
To access and save your download please follow these instructions:
- Log into My Account and click Downloads to see a list of your previously purchased downloadable products.
- To save your purchases to your computer please do the following:
*PC Users: Right click on the download link, select “Save Link As” (Firefox, Chrome) or “Save Target As” (Internet Explorer)
*MAC Users: Hold the Ctrl button while clicking on the download link and select the option “Save Link As” (Safari) - Save the download(s) to your “Desktop,” “My documents” or other favorite folder. Click “Save”
If you are having trouble opening your download, we recommend using the latest version of Adobe Reader for eBooks, digital magazine editions and patterns/projects. Get it here for free: https://get.adobe.com/reader/
For videos, we recommend using VLC Player. Here is the link to access VLC download for free: http://www.videolan.org/
Gift Cards
Do I have to spend my entire Online Gift Card at once?
If your order total is less than the balance on your Online Gift Card you can use your Card again on a future order.
Where can I use my Online Gift Card?
The certificate can only be used at the online store from which it was purchased.
What happens if my order total is higher than my Online Gift Card amount?
You will be prompted to enter your credit card information or another Online Gift Card if the amount of your order exceeds the balance on your Online Gift Card.
Does my Online Gift Card expire? Are there any fees?
Online Gift Cards expire 365 days after the original purchase date. No Certificate related fees are charged.
Can I get refund on my Online Gift Card or a purchase made with an Online Gift Card?
We cannot offer refunds on the purchase of an Online Gift Card. If you return a product that was purchased with an Online Gift Card only, the amount of the return will be added back onto your Online Gift Card. Otherwise the amount of the return will be added back onto your credit card.